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Customer Service and Quality Control Specialist with 3+ years in Retail and Manufacturing
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Competencies
Skilled in engaging customers, addressing needs, and ensuring positive shopping experiences.
Experienced in implementing quality checks, maintaining standards, and improving product presentation.
Capable of managing multiple tasks, urgent orders, and workflow efficiently.
Effective in face-to-face engagement and team collaboration to ensure smooth operations.
Education
Summary
Experienced in quality assurance, customer engagement, and order management. Proven ability to maintain high standards and foster positive client relationships.
Key Achievements
- Ensured quality standards at Ukhuni Business Furniture, increasing customer satisfaction and attracting new clients.
- Managed urgent orders efficiently, optimizing workflow and reducing delivery times.
- Provided exceptional customer assistance at Woolworths, enhancing client engagement and loyalty.
- Maintained high-quality product checks, ensuring consistent appearance and safety standards.
Experience
Admin and Quality controller
Doing day to day business. Working well with the quality checks and finishing of the product. Organizing urgent orders. Maintaining Quality to attract more customers to the business. Checking the quality and removing the sparks. Checking well with the square meter before its powder coated. Storing finished job in the computer as done job through excel. Using email to communicate with the logistics to prepare transportation
Customers assistance or sales
Assisting customers and making them feel welcome. Face to face engagement with clients. Receiving finished product and checking the temperature. Checking the quality of appearance. Checking if the product is still fine for healthy customers. Always checking the expiry date. Checking quality of packaging. Recording damage of stock to avoid unnecessary shrinkage and shortage or loss of stock