Winsmery - Customer Service Specialist with bilingual expertise in hospitality

San José de Ocoa, San José de Ocoa, Dominican Republicen

Provided personalized VIP guest services at Dreams Onyx Resort & Spa, including reservations and special requests

Supported multilingual guest check-in/check-out processes at Eurostars Langford Hotel

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Summary

Experienced in delivering personalized, bilingual service in high-end hospitality environments.

Key Achievements

Efficiently managed communications and coordinated with hotel departments to enhance guest experience

Skills

Customer ServiceExpert

Delivered bilingual customer service via email, chat, and phone, resolving issues and ensuring guest satisfaction.

CommunicationAdvanced

Effectively communicated in English and Spanish, explaining hotel services and handling guest inquiries.

Team CollaborationAdvanced

Worked collaboratively across hotel departments to coordinate services and resolve guest issues.

Reservation ManagementIntermediate

Supported guest check-ins, check-outs, and managed reservation changes in a hospitality setting.

Languages

Spanish

Experience

VIP Concierge

Dreams Onyx Resort &amp; Spa

Dec 2022 - Jan 2024

Provided personalized service to VIP guests, managing reservations and special requests., Resolved guest issues quickly and clearly., Coordinated with other hotel departments to ensure a great guest experience., Welcomed guests, explained hotel services, and followed up on feedback.

Front Desk &amp; Reservations Intern

Eurostars Langford Hotel

Supported guest check-ins, check-outs, and reservation changes., Managed phone/email communications with guests and travel agencies., Assisted the groups department with schedules and basic coordination tasks., Delivered service in English and Spanish with professionalism.