Experienced in customer service, technical support, and sales with a focus on client retention and process optimization across healthcare, telecom, and tech industries.
Handled inbound and outbound customer interactions, resolving issues and maintaining satisfaction.
Supported sales processes through CRM management, client needs analysis, and product upselling.
Provided technical solutions to customers, ensuring customer retention and loyalty.
Managed customer databases to identify objectives, segment markets, and support sales and support activities.
CAREMAX COLOMBIA S.A.S
Process authorizations for diagnostic studies., Schedule appointments., Contact patients., Back-office.
INTELCIA / Campaign: Optimum Mobile
Customer support., Avoid customers canceling their accounts., Make payments., Sell devices “Smartphones” Brands: Samsung, iPhone, and Motorola.
Contento BPS / Campaign: Rhythm energy
Customer Service (Take inbound and outbound calls)., Follow up to resolve any issues of the customer’s experience., Process payments., Make payment extensions., Billing review., Payment arrangements.
Konecta / Campaign: McClatchy newspaper
Customer Service (Take inbound calls)., Customer loyalty or retention.
Public Administrator
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Coordinated appointments, contact with patients, and liaised with clients and stakeholders efficiently.
Teleperformance / Campaign: Turo
Provide appropriate solutions for customers., Customer loyalty or retention., Follow up to resolve any issues of the customer's experience.
Global Contact / Campaign: Collage pharmacy from Florida
Manage databases., Identify customer objectives and needs., Making international calls (USA)., Sale of medicine, after-sales, and loyalty products.
XERTICA / Campaign: Google Latam
Administration and sale of Customer Relationship Management (CRM) Salesforce., Manage databases., Identify customer objectives and needs., Develop business options and prospecting for future clients., Handling objections, retention, loyalty, pre-sales, post sales, and sales of the Google Suite (G Suite)., Sale of Google Cloud Platform (GCP).
