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Collections Specialist with 3+ years in Finance and Customer Support
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Competencies
Delivered high-quality support across multiple channels, resolving customer issues effectively.
Handled invoice resolutions, follow-ups, and payment investigations to ensure accurate billing and collections.
Coordinated daily logistics operations, negotiated rates, and optimized routes for cost efficiency.
Monitored performance trends using analytics tools to identify process improvement opportunities.
Facilitated clear communication with clients and internal teams, strengthening relationships and ensuring satisfaction.
Education
Languages
Summary
Results-driven professional with over 3 years of experience in collections, customer service, and logistics coordination. Skilled in invoice management, payment investigations, negotiation, and client relations. Adept at enhancing operational efficiency through data analysis and process...
Key Achievements
- Researched chargebacks and escalated findings to improve billing accuracy at Nuvision Autoglass.
- Resolved rejected invoices daily, ensuring timely payment and account reconciliation.
- Provided multi-channel support to guests and hosts, resolving inquiries promptly during tenure at Sutherland Global.
Experience
Collections Specialist
Responsible for resolving and settling all rejected invoices daily (AGA)., Responsible for payment investigations (AGA)., Responsible for researching chargebacks and escalating findings to the Billing and Accounting Manager., Follow up on AGA payments/collections., Email follow-ups., Outbound...
Support Ambassador
Assist hosts and guests with inquiries and issues through multiple communication channels, including chat, email, and phone., Resolve a wide range of concerns related to bookings, cancellations, payments, and account management., Provide timely support to users in urgent situations, such as...
Customer Service Representative
Participated in cross-functional initiatives to enhance overall business operations and improve customer satisfaction., Leveraged data analytics tools to regularly monitor performance trends, identify improvement areas, and implement effective solutions., Built strong rapport with customers by...