Wilson - Customer Service & Interpretation Specialist with 4+ years experience

Bogotá, Bogota D.C., Colombiaen

Handled up to 50 calls per shift, managing billing inquiries and processing payments at Just Energy.

Provided accurate interpretation services across medical, financial, and legal interactions in multiple roles.

Published on CazVidVideo interview available

Summary

Dedicated professional with over four years of experience in customer service, interpretation, and technical support. Skilled in handling high-volume calls, complex inquiries, and multilingual communication, with proficiency in CRM and design software. Adept at managing multiple tasks with...

Video Resume

Key Achievements

Operated CRM systems like Salesforce to support financial transactions and customer interactions efficiently.

Skills

Customer ServiceExpert

Delivered high-quality customer support, managing billing inquiries, and resolving client concerns across various sectors.

Interpretation ServicesAdvanced

Provided fluent interpretation in medical, financial, and legal contexts, supporting clear communication in high-stakes situations.

CRM Software (Salesforce)Advanced

Utilized CRM tools to execute transactions, track customer interactions, and manage client data accurately.

Communication & Multi-taskingExpert

Handled multiple calls and chats simultaneously, maintaining professionalism and clarity under pressure.

Experience

Energy Advisor - Agent

Just Energy

Answer up to 50 calls in a 9 hours shift, Representative in charge of answering billing inquiries of electric energy services, processing payments, addressing inquiries about a customer&#x27;s contract, Perform crossed sales on every interaction, generating leads for different types of services

Customer - Business Success Advocate

CashApp

Advocate for financial services, operate CRM (Salesforce) software in order to execute and operate transactions accurately during a 10 hour shift through a chat support role, Clarified questions on 3 different real time chats in regards of financial institution policies, addressed customer...

Interpreter

Webhelp

Sep 2021 - Jul 2022

Provide interpretation services, Skilled interpreter able to handle medical, financial and legal interactions fluently, Answer up to 30 calls a day with a polite, pleasant and calmed tone of voice adhering to organization’s policy and guidelines provided.