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Customer Service & Sales Professional with diverse client engagement experience
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Competencies
Handled employee and customer inquiries, resolved conflicts, and provided support matters across roles.
Used consultative and professional sales approaches to promote products and close customer transactions.
Assisted employees with payroll, benefits, and workplace policies, ensuring smooth internal operations.
Provided basic technical support and assistance as part of customer service and internal help functions.
Built trust with customers and employees through effective communication and follow-up to promote satisfaction.
Education
Languages
Summary
Dedicated professional with hands-on experience in customer support, HR assistance, and consultative sales across service-oriented roles. Skilled at resolving conflicts, fostering client relationships, and supporting internal operations with a customer-focused approach.
Key Achievements
- Managed employee HR and payroll inquiries, resolving conflicts and providing support at IBEX GLOBAL SOLUTIONS.
- Promoted natural supplements through consultative sales, increasing customer trust and fostering long-term relationships at GREAT HEALTHWORKS.
- Utilized technical and customer service skills to handle inquiries, improve communication, and support client needs in varied roles.
Experience
Customer Service Agent
Managed requests and inquiries related to company benefits, payroll, and internal policies., Assisted employees with payroll issues, vacation requests, and other work-related matters., Resolved workplace conflicts with a focus on mediation and empathy.
Sales Agent
Promoted and sold natural supplements by identifying customer needs and recommending appropriate products., Educated customers on supplement benefits, ingredients, and proper usage to build trust and long-term relationships., Used consultative sales techniques to increase conversions and customer...