William

Account Executive

Passenger Service Agent

Delivered high-quality customer service to passengers at ticket counters and boarding gates, ensuring a smooth and friendly travel experience., Provided check-in assistance, boarding support, and travel information in both English and Spanish., Supported ground operations on the ramp, including aircraft arrival coordination, baggage handling supervision, and safety compliance.

Operations & Hospitality

Managed daily operations of a two-story catamaran with a 180-guest capacity, delivering 95%+ customer satisfaction ratings., Supervised and trained a team of 6 staff members, including operations personnel and mariners, leading to a 75% improvement in service efficiency and guest feedback scores., Led sales and logistics coordination for premium tour packages, increasing revenue by 60% and optimizing occupancy rates through strategic pricing and promotions.

Customer Service / Executive Assistant (Part time)

Customer service in English, Spanish and French, handling inquiries via email, chat, calls., Assisting with pricing, ticketing, rerouting, exchanging and refunding tickets as needed., Effectively resolved conflicts, complaints, and requests with an empathetic and results-oriented approach., Coordinate with internal teams through tools such as Slack, Zoom, Teams, WhatsApp., Used CRM (ej, TuulBax) to log interactions, track tickets, and generate reports., Work autonomously with minimal supervision., Collaborate in virtual environments, participating in remote training sessions and team meetings.