This is my profileContact via CazVid
Willfredo
Travel Customer Success Specialist | Acting Team Leader
Video resume
Contact
Competencies
Demonstrated experience with Microsoft Office.
Demonstrated experience with Google Workspace.
Education
Languages
Summary
Travel Customer Success Specialist | Acting Team Leader open to new opportunities
Experience
Travel Customer Success Specialist | Acting Team Leader
Assisted customers with travel reservations, itinerary modifications, cancellations, refunds, payment inquiries, and technical support.. Coordinated communication between frontline agents and leadership to ensure operational efficiency.. Organized team meetings and daily operational updates.. Conducted coaching sessions focused on improving individual performance and customer experience.. Assisted with workforce scheduling and productivity management.. Supported reporting activities and workflow coordination.. Resolved escalated customer cases while maintaining high customer satisfaction.
Customer Service & Technical Support Specialist
Technical troubleshooting.. Customer account management.. CRM documentation.. Escalation management.. Customer retention.. Cross-functional communication.. High-volume customer support.
Customer Experience Specialist
Order management.. Payment support.. Returns and refunds.. Customer relationship management.. Chat and voice support.. Documentation.. Customer retention.
Customer Service Representative | Acting Team Leader
Coordinated agent schedules.. Conducted one-on-one coaching sessions.. Organized team meetings.. Supported recruitment activities.. Assisted onboarding of new employees.. Communicated operational updates from leadership.. Monitored team productivity and performance.. Supported Quality Assurance initiatives.. Followed KPIs and service metrics.. Motivated team members to achieve operational goals.
Recruiter senior
Collaborated in communication between teams and stakeholders to build bridges between the requirements and the talent pool both within Colombia. Managed high-volume end-to-end recruiting processes while leading a team of 3 Analysts
Travel Customer Success Specialist | Team Leader
Assisted customers with travel reservations, itinerary modifications, cancellations, refunds, payment inquiries, and technical support.. Led and supported high-performing teams by coordinating operations, conducting coaching sessions, managing workforce scheduling and productivity, supporting reporting processes, and resolving escalated customer cases while consistently driving quality, performance, and customer satisfaction.
Customer Service | Technical Support Specialist | supervisor
Delivered bilingual customer support by resolving technical, billing, and account issues, managing escalations, and supporting customer retention.. Chat support by managing orders, payments, returns, refunds, and customer inquiries while driving retention and positive customer experiences and collaborating across teams to deliver effective resolutions and a high-quality customer experience.
Customer Service | Recruiter Junior | Supervisor
Handle a high-volume end-to-end recruitment processes, connecting business needs with top talent while coordinating cross-functional communication. Delivered bilingual banking support via voice and chat, resolving technical, billing, account, payment, and transaction inquiries while managing escalations, driving customer retention, and collaborating cross-functionally to deliver effective solutions.
Skills
Video Transcript
Video Transcript 1
Sure, when I have multiple customers' inquiries, I prioritize them based on the urgency and deadlines, but I've been following up through the CRM.
Video Transcript 2
Hey guys, this is Will. I'm 23 years. I'm applying for this position because I know that I have the skills required for this one. I have experience as virtual assistant, technical support, customer service representative, and bookkeeper. My last work experience was for a travel agency where I booked flights, hotels, and even rental cars for different kind of customers. And I know how to handle differences in cultures, accents, and even point of view. So thank you. See you there.
Video Transcript 3
Hey guys, this is Will. I'm 23 years. I'm applying for this position because I know that I have the skills required for this one. I've been a virtual assistant, technical support, customer service representative, and my last work experience was for a travel agency. I was a bookkeeper. I booked flights, hotels, and rental cars for them with a...
Video Transcript 4
Hi there, this is Will. I'm 22 years old. I'm applying for this position because I have three years of experience in customer service. I've worked as bilingual representative, customer service, technical support, sales representative, and I wanna try to get more experience. Thank you so much for the time.
Video Transcript 5
Hi there, this is Will. I'm 22 years old. I'm applying to this position because I have experience in the travel agency for a bank in the U.S. I worked there around one year and a half. I know how to handle Saber and also how to handle a different kind of customers because I have three years on BPO industry.
Video Transcript 6
Hi there, this is Will. I'm 22 years old. I'm applying for this position because I wanna try new, different positions, like the different point of views, because I've been working on BPO call center here in Colombia, in my country, around three years. Currently, I have experience in customer service, technical support.