Dedicated barista trainer with extensive experience in coffee preparation and team development, committed to enhancing operational excellence.
Possesses advanced knowledge of coffee theory, extraction, and beverage preparation.
Demonstrates strong ability to train and mentor team members across various learning styles.
Delivers exceptional customer service in fast-paced environments, ensuring satisfaction.
Exhibits strong leadership presence, confidently managing teams during busy service periods.
Bootlegger Coffee Company
Conduct Level 1 and advanced barista training sessions. Train team members on coffee theory, extraction, milk texturing, and beverage building. Demonstrate correct grinder calibration, dosing, and extraction techniques. Assess barista competency and provide structured feedback. Support new trainees during floor integration and peak-hour service. Reinforce company coffee standards and quality benchmarks. Identify skill gaps and create improvement plans. Ensure bar cleanliness, organization, and hygiene standards during training. Promote teamwork, confidence, and positive bar culture. Assist management with training reports and performance evaluations
Saiy Coffee Company
Prepare and serve high-quality coffee and beverages according to company standards. Monitor coffee weight, extraction time, and milk texturing to ensure consistency. Lead the bar during busy periods and manage workflow efficiently. Train and mentor new baristas (Level 1 & ongoing development). Conduct quality checks on grinders, calibration, and equipment. Maintain cleanliness and hygiene standards at all times. Oversee stock levels of coffee, milk (almond, oat, macadamia, etc.), and bar supplies. Record wastage and manage daily bar checklists. Support management with performance feedback and bar improvements. Deliver outstanding customer service and resolve minor customer concerns professionally
Buitenverwachting Wine Estate
Prepared and served high-quality coffee, espresso, and specialty beverages.. Operated espresso machines, grinders, and other café equipment efficiently.. Delivered excellent customer service in a fast-paced café environment.. Maintained cleanliness and hygiene standards in the coffee station and seating areas.. Handled cash, card payments, and daily transactions accurately.. Assisted customers with menu recommendations and product knowledge.. Monitored stock levels and assisted with inventory management.. Opened and closed the café according to company procedures.
Senior Certificate
Maintains high standards of consistency and detail in beverage preparation and customer interactions.
Beano Coffee Company
Worked effectively as part of a team to ensure smooth daily operations.. Prepared food items and light meals according to café standards.. Maintained consistent drink quality and presentation.. Managed multiple orders while maintaining speed and accuracy.. Built positive relationships with regular customers to encourage repeat business.. Followed food safety and health regulations at all times.. Assisted in training new staff members on café procedures and customer service.. Restocked supplies, cups, syrups, milk, and coffee beans throughout shifts.. Provided a welcoming and friendly atmosphere for customers.. Resolved customer complaints professionally and efficiently.. Performed daily cleaning and maintenance of coffee machines and equipment.. Adapted quickly to busy periods and high customer demand.