Wesley - Especialista en atención al cliente con experiencia en soporte técnico, turismo y ventas

Manejo de canales múltiples para atención y resolución de consultas en contextos bilingües.

Capacidad para comprender necesidades del cliente y ofrecer soluciones personalizadas en distintos sectores.

Experiencia en coordinar con proveedores y clientes para resolver problemas en reservas y servicios.

Competencia en la gestión de tareas administrativas, citas y mantenimiento de registros.

Resolve issues, troubleshooting problems and provide ongoing technical assistance to customers, Keeping records of customers interactions, transactions, comments and complaints, Suggest products and services to clients based on their needs and requests, Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines, Data entry and research as required to troubleshoot customer problems, Processing different transactions and orders from customers

Sales and customer services, Processing customer payments at the checkout point, Catalog and maintain the library materials, Perform routine tasks such as answering phone calls and organizing files.

Resolved booking conflicts and issues by liaising with airlines to find suitable alternatives, Provided expert guidance on cancellation policies and procedures, helping clients navigate potential fees and rebooking options, Communicated promptly and effectively with clients regarding changes to their travel plans, providing reassurance and solutions, Coordinated with travel vendors to secure refunds, credits, or rebookings for clients impacted by unforeseen circumstances.