Wendy - Customer Service Representative

Demonstrated experience with Customer Support.

Demonstrated experience with Client Enrollment.

Demonstrated experience with Group Sessions Coordination.

Demonstrated experience with Reservation Management.

Demonstrated experience with Customer Satisfaction Monitoring.

Managed vacation-rental operations through Airbnb, including reservations, quotations, guest inquiries, chat communication and future booking sales.. Coordinated budgets, contracts, maintenance, documentation and communication between property owners and guests.. Monitored customer satisfaction and used guest feedback to improve the experience; upgraded and maintained a 4.8-star guest rating.

Founded and managed a multicultural community project coordinating more than 20 artisans and creative entrepreneurs.. Led event logistics, scheduling, communications, policies, procedures, social media, customer-service support and community development.. Planned activities around tourism seasons, weather and operational conditions while promoting an inclusive environment and professional growth.

Managed inbound calls, customer inquiries, quotations, reservations and sales support across multiple platforms.. Coordinated reservation information with hotel operations and provided solutions-oriented customer service.. Used Cloudbeds, Zendesk, Freshdesk, Outlook and social media platforms.

Founded and managed an independent business serving multicultural communities in Guanacaste, Heredia and Cahuita.. Handled client communication, inquiries, quotations, reservations, online classes and day-to-day business operations.. Designed and delivered programs for different ages, levels and needs, building strong client relationships and a welcoming service environment.

Support client enrollment, sales, administrative, coaching and personal trainer, nutritional guidance.