Wendy

Experiencia demostrada en Emotional intellect.

Experiencia demostrada en Empathy.

Experiencia demostrada en Patience.

Experiencia demostrada en Conflict resolution.

Experiencia demostrada en Active listening.

Ensure customer satisfaction and provide professional customer support maintaining a positive, patience and empathetic attitude toward customers at all times., Keeping records of customer interactions, transactions, comments, and complaints via chat, e-mail and calls., Discussing debts with customers and creating a payment plan that allows them to pay what they owe., Manage high volumes of inbound and outbound calls., Perform cost-benefit and needs analysis of existing/potential customers to meet their needs., Determining the quickest, most effective ways to answer a client’s or customer’s questions., Working with a team of CSRs and other departments to find appropriate solutions to problems.