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Customer Support & HR Assistant with diverse service industry experience
Contact
Heredia, Heredia Province, Costa Rica
Available on CazVid
Competencies
Customer ServiceIntermediate
Handled customer interactions and support queries at Amazon Support Services.
Human Resources AssistanceIntermediate
Assisted in HR functions such as onboarding, support, and administrative tasks at Amazon.
Quality InspectionBeginner
Performed quality checks in exportation of pineapples at Del Monte.
Hospitality & Customer InterfaceBasic
Engaged with customers as a Hostess at McDonald's, managing order flow and customer needs.
Education
Technician in Data Analytics
Univerisidad Politécnica Internacional
Completed PRESENT
Technician in Human Talent Management
Univerisidad Politécnica Internacional
Completed 08/2023
Intensive conversational English course
Intensa Lenguage Institute
Completed 03/2022
Technician in Production Supervision
FundaTEC- San José
Completed 02/2019
Languages
SpanishC1
EnglishB2
Summary
Experienced in customer support, human resources, and quality inspection with a demonstrated ability to adapt across service industries.
Key Achievements
- Held multiple roles at Amazon Support Services including Customer Service, HR Assistance, and Training
- Gained experience in quality inspection within the agricultural export sector at Del Monte
- Served in hospitality as a Hostess at McDonald's, demonstrating customer-facing skills
Experience
Customer Service Associate
Amazon Support Services Costa Rica SRL
06/2018 - PRESENT
Human Resources Assistant
Amazon Support Services Costa Rica SRL
07/2017 - 06/2018
Training Assistant
Amazon Support Services Costa Rica SRL
Hostess
McDonald's- Plaza Heredia
Quality Inspector in exportation pineapple
Corporación de Desarrollo Agrícola Industrial Del Monte- San Cayetano
05/2015 - 10/2016
Skills
Customer ServiceHuman Resources AssistanceQuality InspectionHospitality & Customer Interface
Published on CazVid - Jul 3, 2025