Steve - Customer Service with multi-platform support expertise in Retail and Call Centers

San José, San José, Costa Ricaen

Provided customer support across retail and call center environments, enhancing retention and satisfaction.

Supported development and use of Windows applications including Word, Excel, and PowerPoint.

Published on CazVid

Summary

Experienced in retail and call center customer service, with skills in Windows OS and Office Suite application development.

Key Achievements

Handled technical support for various operating systems from Windows 95 to Windows 11.

Skills

Customer ServiceAdvanced

Delivered agent and email support, along with technical assistance in retail and call center settings.

Software DevelopmentIntermediate

Developed Windows applications utilizing Microsoft Office Suite tools like Word, Excel, and PowerPoint.

Operating SystemsAdvanced

Supported and interacted with multiple Windows OS versions from 95 through 11, providing technical expertise.

Languages

English(Advanced)

Experience

Customer Service, Retail, Retention and Sales

BVMedia

February 2018 - 2019

Customer Service, Retail, Retention and Sales

ARB Call Facilities

October 2019 - 2020

Customer Service, Retail, Retention and Sales

Valor Global

Mayo 2021 - 2022

Connect Customer Service

TransPerfect

Marzo 2022 - 2025

Education

Liceo Experimental Bilingüe de Sarchí

High School Diploma

Universidad Latina

System Engineering

INA- Instituto Nacional de Aprendizaje

Operaciones Ofimáticas

Completed 2014

INA- Instituto Nacional de Aprendizaje

Operador Turístico

Completed 2015

INA- Instituto Nacional de Aprendizaje

Advanced English for Costumer Service

Completed 2016

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