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wadol
Remote IT Tech Support Agent
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Competencies
Demonstrated experience with Ticketing systems & remote access tools.
Demonstrated experience with Hardware/software troubleshooting.
Demonstrated experience with Mac & Windows OS support.
Demonstrated experience with Microsoft Office Suite.
Demonstrated experience with Strong problem-solving abilities.
Education
Languages
Summary
Remote IT Tech Support Agent open to new opportunities
Experience
Remote IT Tech Support Agent
Troubleshooting and resolving issues related to operating systems, applications, peripherals. Handles network connectivity problems Wi-Fi, LAN, FTTXs. Responding to support requests via phone, email, ticketing systems. Guide customers through tailored step-by-step solutions. Help customers set up computers, servers, and IT equipment remotely
Customer Support Agent
Process customer contacts and deliver prompt solutions via phone, chat, and email. Resolved inquiries using remote access tools and step-by-step technical instructions. Collaborated with cross-functional teams to identify and resolve product issues. Maintained positive customer experience through active listening
Remote Customer Service Representative
Provided excellent customer service resulting in 90% satisfaction rating. Responded to customer inquiries promptly and accurately. Collaborated with sales teams on customer-centric solutions. Assisted with training new customer service agents
Customer Service Representative
Responding to customer inquiries via phone, email, or chat. Assisting with account issues, plan changes, upgrades, and payment processing. Accurately logging interactions and maintaining CRM records. Upselling MTN products and assisting with promotions
Remote IT Tech Support
Provided technical support to customers through phone, email, and ticketing systems.. Troubleshot operating systems, applications, peripherals, and network connectivity issues.. Assisted customers with Wi-Fi, LAN, and FTTx-related problems.. Guided customers through clear, step-by-step technical solutions.. Assisted customers with computer, server, and IT equipment setup remotely.. Maintained professional communication while identifying customer needs and resolving issues.
Onsite Customer Support Agent
Assisted customers through phone, chat, email, and other support channels.. Identified customer concerns and provided prompt and practical solutions.. Used remote access tools to troubleshoot issues and provide technical guidance.. Worked with cross-functional teams to resolve product-related issues.. Escalated complex technical problems to senior technicians when required.. Maintained a positive customer experience through active listening and effective problem solving.
Onsite Customer Service Representative
Responded to customer inquiries through phone, email, and chat.. Assisted customers with services, billing, account issues, upgrades, and payments.. Explained MTN products and services and supported upselling when appropriate.. Assisted with promotions and new product offerings.. Accurately recorded customer interactions and maintained CRM records.. Supported the training of new employees on products and services.