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Sales Supervisor at JD Groups Sleepmasters
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Competencies
Proven ability to drive sales growth through targeted strategies and team motivation.
Experienced in guiding and coaching sales staff to achieve individual and team goals.
Skilled in providing excellent customer support and building strong client relationships.
Capable of analyzing sales data to identify trends and inform strategic decisions.
Education
Languages
Summary
Experienced sales professional with over 8 years in retail and customer service, specializing in team leadership, sales strategy, and customer satisfaction. Adept at driving performance and implementing effective solutions.
Key Achievements
- Led sales teams to consistently meet and exceed sales targets through strategic coaching and performance monitoring.
- Implemented data-driven strategies that improved sales performance and customer satisfaction.
- Acted as interim manager, overseeing store operations and team management to ensure smooth business flow.
Experience
General Clerk
Team management: Overseeing and guiding sales staff, Providing feedback and coaching.. Sales Performance: Monitoring sales targets, analyzing sales data and implementing strategies to meet goals.. Customer service: Ensuring excellent customer service, Resolving customer complaint and customer satisfaction.. Inventory management: Managing stock levels, Monitoring inventory turnover and optimizing stockroom organizations.. Visual Merchandising: Maintaining an attractive and well-organized store display.
Supervisor (2ic)
Team management: Overseeing and guiding sales staff, Providing feedback and coaching.. Sales Performance: Monitoring sales targets, Analyzing sales data, Implementing strategies to meet goals.. Customer service: Ensuring excellent customer service, Resolving customer complaint and Providing customer satisfaction.. Visual Merchandising: Maintaining an attractive and well-organized store display.
Acting Manager
Sales Performance: Monitoring sales targets, Analyzing sales data, Implementing strategies to meet goals.. Team management: Overseeing and guiding sales staff, Providing feedback and coaching them.. Customer service: Ensuring excellent customer service, Resolving customer complaint and Resolving customer satisfaction.. Inventory management: Managing stock levels monitoring inventory turnover, and optimizing stockroom organization.. Visual Merchandising: Maintaining an attractive and well-organized store display including layout and products.
General assistance
Assisting Customers help them to get products and Providing advice to them.. Stock management: Receiving storing and maintaining inventory of hardware products.. Providing support to technicians: Assisting skilled technicians, with tasks by preparing materials.
Client Services / Administrator
Greeting Visitors: Welcoming visitors and directing them to the right office.. Managing phone calls: Answering, Routing and taking messages.. Handling correspondence: Responding to emails, letters and other correspondence.. Schedule appointment: Coordinating and managing schedules, appointments and bookings.. Data entry: Maintaining accurate records, databases and filing systems.. Providing information: Answering queries, providing information, Resolving issues.
Sales Agent
Sales Performance: Monitoring sales targets, Excellent customer service, Guiding customer to buy the right product.. Prospecting: Call new and old customer to tell them about our product and Special.