Vivian - Agente Bilingüe con experiencia en atención al cliente y mediación bancaria

Excelentes habilidades en comunicación y resolución de problemas en atención telefónica y presencial.

Capacidad para negociar acuerdos y mediar en conflictos financieros y de servicios.

Dominio fluido de inglés y francés, facilitando comunicación en contextos internacionales.

Experiencia en diseñar y ejecutar programas de entrenamiento para diferentes edades.

Habilidad para planificar y ejecutar actividades académicas y extracurriculares.

Legal representative of the client with the role of debt settlement assist or negotiator of the Loans department. Mediated with banks or money collectors for debt settlement. Worked in the Regular department as a client's legal representative and debt settlement negotiator. Provided feedback for new negotiation forms and built relationships with banks. Handled urgent escalations or disputes as requested by the supervisor

Taught A1-level French to students of different ages. Developed a project for extracurricular French class

Worked in technical support and customer service for various campaigns

Taught personal development using sports training for boys, girls, and teenagers. Developed activities as a referee and sports trainer of table tennis