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Virgilio
Help Desk Technician with 12+ years in customer support and technical assistance
Video resume
Help desk
Help desk tech support customer service
Contact
Panama City, Panamá, Panama
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided technical and customer support in call center and regional service environments.
Technical SupportIntermediate
Resolved technical issues for clients and gained experience in troubleshooting hardware and software.
Call Center OperationsAdvanced
Managed customer interactions in a high-volume call center setting, ensuring quality service.
Regional SupportIntermediate
Supported clients across regional markets while working for Dell, understanding regional needs.
Summary
Experienced Help Desk Technician with over 12 years in customer service and technical support, including regional experience with Dell.
Key Achievements
- Transitioned from sales and customer service to technical support over a career spanning more than a decade.
- Gained regional support experience working for Dell, handling diverse customer issues.
- Developed comprehensive knowledge in help desk operations and customer service excellence.
Skills
Customer ServiceTechnical SupportCall Center OperationsRegional Support
Published on CazVid - Jul 3, 2025