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Vinicio
Sales and Customer Service Specialist with 5+ years of experience
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Competencies
Applied sales techniques and customer engagement strategies to promote educational materials and retain clients.
Led and trained staff in restaurant operations, fostering team efficiency and service quality.
Utilized CRM systems to track customer interactions and support sales and retention efforts.
Communicated fluently in English and Spanish for sales, client support, and team collaboration.
Education
Languages
Summary
Experienced sales representative and team leader with expertise in client engagement, retention, and operational management in diverse settings.
Key Achievements
- Promoted and sold multilingual educational materials to institutions at Editorial Santillana
- Oversaw operations, recruitment, and training at D’Oleo Bar Caffe, improving service quality
- Resolved customer complaints and maintained high retention rates at ERC BPO
Experience
Bilingual Sales Representative
Promoted and sold multilingual educational materials to institutions., Customized and delivered client workshops and product demos., Provided post-sales support, collecting feedback to inform product updates., Collaborated with internal teams on marketing and development.
Administrator
Oversaw daily operations, including procurement, staffing, and inventory., Recruited and trained team members to deliver superior service., Increased customer satisfaction and operational efficiency.
Retention Specialist
Resolved customer complaints and prevented account cancellations., Fostered long-term client relationships through effective communication., Achieved high retention rates through personalized follow-up.