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Customer Support Specialist with 4+ years in service & tech sectors
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Competencies
Applied in phone, chat, and face-to-face interactions with diverse client bases.
Troubleshot issues in technical support and customer inquiries effectively.
Facilitated clear, accurate communication in customer support, legal, and medical settings.
Managed schedules, appointments, and case documents efficiently across roles.
Trained new hires on policies, procedures, and software to ensure team performance.
Education
Languages
Summary
Experienced in delivering technical and customer service support, fluent in interpretation services with strong communication, problem-solving, and team training skills.
Key Achievements
- Handled customer inquiries and issues in fast-paced environments across multiple roles.
- Trained new hires, contributing to team efficiency and onboarding processes.
- Provided interpretation services in medical settings, ensuring accurate communication.
Experience
Tech Support
Technical Support representative with experience in delivering high-quality assistance via live chat for digital streaming platforms like Disney+ and Star+., Skilled in troubleshooting, problem resolution, and customer communication in a fast-paced environment.
Customer Service Representative
Managed inbound and outbound calls for a diverse customer base, resolving issues consistently while adhering to call scripts and guidelines., Trained new hires on policies, procedures, and software applications, contributing to a smoother onboarding process and enhanced team efficiency.
Receptionist
Greet clients and visitors warmly, ensuring a positive first impression of the firm., Manage a multi-line phone system, directing calls to appropriate attorneys or departments efficiently., Schedule appointments and maintain calendars for legal staff, optimizing daily workflow., Prepare and manage legal documents for clients meetings and court appearances., Maintain organizational system for filing and records management to ensure compliance and easy access to documents.
Customer Service Representative
Provide top-tier support to customers, answering inquiries related to truck insurance policies, claims and coverage options., Assisted a diverse client, including truck drivers and transportation companies, in understanding complex insurance terms., Processed applications, renewals, and policy changes efficiently within company systems while ensuring compliance with regulations.
Interpreter
Provide professional interpretation services primarily in medical settings, including hospitals, clinics, ensuring accurate and confidential communication between healthcare providers and patients., Interpret for a wide range of clients, including financial institutions and public services, adapting to various subjects matters and maintaining cultural sensitivity.