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Project Manager with 10+ years of experience in software development
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Competencies
Led project planning, execution, and delivery across multiple software initiatives.
Collaborated effectively with clients, team members, and external vendors to meet project goals.
Applied Agile practices to improve project workflows and team productivity.
Tracked project budgets and optimized resource allocation to maximize ROI.
Education
Summary
Detail-oriented project manager with extensive experience leading software development projects, coordinating cross-functional teams, and managing client relationships.
Key Achievements
- Led multiple projects from initiation to completion, ensuring timely delivery and client satisfaction.
- Managed cross-functional teams and coordinated with stakeholders across various departments.
- Developed project plans, budgets, and schedules, improving project efficiency and resource allocation.
Experience
Intake Documentation Specialist
Provide an avenue for employees from a wide portfolio of companies to report workplace related concerns.
Customer Service Rep
Provided high level customer service experience, attention to detail, managed security procedures for a real estate company and report rental scam claims.
L4 Medical Interpreter
Spanish and English legal and medical interpreter for public and private companies.
Customer Service Rep.
Provide technical support in development and design of personal and business web pages.
Digital Interaction Specialist.
Sale custom computers and provide technical support and product knowledge through a chat platform and email contact
QA / Temp Supervisor
Monitor calls, score and evaluate, provide feedback and coaching, create detail reports and analysis based on call evaluation, participate in calibration sessions with other QA specialists and team leads to ensure consistency in evaluating agent performance., Oversaw a team of 18 agents, creating attendance reports, KPI reports, weekly 1 on 1 coaching, develop and improvement plans, take sup calls, and act as an advocate between agents and operations team.
Customer Service Rep.
Tier 2 customer service and logistics agent for shipping carriers
Customer Service Rep.
Customer service, sales of insurance for household appliances, technical support for retail stores and booking services for casinos and hotels