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Customer Service & Sales Specialist with 5+ years in Contact Center and Tech Support
Contact
Santiago de los Caballeros, Santiago Province, Dominican Republic
Available on CazVid
Competencies
Customer ServiceExpert
Proficient in delivering exceptional customer support and resolving complex client issues.
Technical Support & RepairAdvanced
Skilled in computer repair, installation, and troubleshooting to ensure optimal device performance.
Sales & TelemarketingIntermediate
Experienced in lead generation, appointment setting, and closing sales through effective communication.
Communication & TrainingAdvanced
Capable of training teams and individuals to enhance contact center operations and technical skills.
Education
Technical Commercial Graduate
Gregorio U. Gilbert (Plan Reforma)
Engineering in Computer science
Universidad Tecnológica de Santiago (UTESA)
Summary
Dedicated to delivering exceptional customer experiences, with expertise in technical repair, sales, and team training. Adept at improving service quality and operational efficiency.
Key Achievements
- Consistently achieved high customer satisfaction ratings across multiple contact center roles.
- Led technical repair and installation projects, improving efficiency by 20%.
- Trained new contact center agents, enhancing team performance and service quality.
- Managed client relationships as a Sales Agent, increasing account retention.
Experience
Sales Agent
Premier Offshore Solutions
General Customer Service
Alphacom LLC
Appointment setter
People First BPO
Customer Service Rep
VoiceTeam Call
Skills
Customer ServiceTechnical Support & RepairSales & TelemarketingCommunication & Training
Published on CazVid - Jun 2, 2026