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victor - Customer Service & Sales Specialist with 5+ years in Contact Center and Tech Support

Santiago de los Caballeros, Santiago Province, Dominican Republicen

Consistently achieved high customer satisfaction ratings across multiple contact center roles.

Led technical repair and installation projects, improving efficiency by 20%.

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Resumen

Dedicated to delivering exceptional customer experiences, with expertise in technical repair, sales, and team training. Adept at improving service quality and operational efficiency.

Logros Clave Habilidades Experiencia Educacion ↑ Volver arriba

Logros Clave

Trained new contact center agents, enhancing team performance and service quality.
Managed client relationships as a Sales Agent, increasing account retention.

Habilidades

Customer ServiceExpert

Proficient in delivering exceptional customer support and resolving complex client issues.

Technical Support & RepairAdvanced

Skilled in computer repair, installation, and troubleshooting to ensure optimal device performance.

Sales & TelemarketingIntermediate

Experienced in lead generation, appointment setting, and closing sales through effective communication.

Communication & TrainingAdvanced

Capable of training teams and individuals to enhance contact center operations and technical skills.

Experiencia

Sales Agent

Premier Offshore Solutions

General Customer Service

Alphacom LLC

Appointment setter

People First BPO

Customer Service Rep

VoiceTeam Call

Educacion

Gregorio U. Gilbert (Plan Reforma)

Technical Commercial Graduate

Universidad Tecnológica de Santiago (UTESA)

Engineering in Computer science

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Victor Rodriguez - Customer Servi... | Video Resume - CazVid