Víctor - Dispatch and Customer Service Specialist with 5+ years in logistics and retail

Handled customer inquiries and solutions effectively in retail and field service contexts

Managed communication and scheduling between managers, customers, and field staff in moving operations

Gathered property data to support transactions and service records in a real estate context

Performed device repairs such as Wi-Fi routers and modems, providing technical support directly to customers

Performed the process of communicating with managers providing needed information and updates, Coordinating pickups and confirmations with customers, Interacting with customers to help and answer inquiries, Supervising and running Dispatch and relaying information to the movers in the field

Interacting with customers to help and provide solutions to any issues or inquiries about Hot Topic products

Collecting data related to the owner's property during the process of buying and selling in order to collect debts and services performed on the property

Performed repairs on devices such as Wi-Fi router, modem, and Wi-Fi repeater, Provided customer service by visiting the customer's home, solving problems and resolving doubts about the devices