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Customer Service Professional with 5+ years of client interaction experience
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Competencies
Demonstrated ability to listen, convey information, and handle disputes tactfully with customers.
Provided support and assistance to clients, ensuring customer satisfaction and resolving concerns efficiently.
Generated sales leads and managed appointment scheduling to support sales initiatives.
Proficient in Microsoft Office and Google Drive tools, utilized in daily tasks for communication and documentation.
Fluent in English and Spanish, used for client communication and service delivery.
Education
Languages
Summary
Experienced in client communication, dispute resolution, and lead generation across call center environments.
Key Achievements
- Handled customer inquiries and disputes tactfully, ensuring satisfaction across multiple roles.
- Generated leads and scheduled appointments, supporting sales team activities at Confie.
- Developed strong communication skills in multi-language environments, articulating product and service details effectively.
Experience
Customer Service & Collections Agent
Spoke to customers and potential customers in a friendly way., Listened to their needs and communicated options for them., Good communication skills providing product differences, features and answers to any question., Concise conveyed Information, handled disputes and objections in a tactful...
Customer Service
Listened and assisted potential clients with their needs and concerns., Provided appropriate cue transfers so clients obtain the correct reservations, billing and shuttle., Ensured customer satisfaction and continued business.
Customer Service / appointment setter Agent
Spoke to customers and potential customers in a friendly way., Listened to their needs and communicated options for them., Generate leads and schedule appointments for a sales team., Juggling multiple tasks, managing schedules, and prioritizing leads effectively.