Victor is a certified professional with over a decade of experience offering technical and customer support to North American companies, skilled in troubleshooting, team training, and process improvement.
Extensive experience in handling customer needs and ensuring service quality.
Proficient in diagnosing and resolving hardware and software issues for diverse clients.
Conducted team capacitation sessions to improve response agility and technical skills.
Determined root causes of client inconveniences through precise probing techniques.
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