Dedicated logistics expert with over 8 years of experience managing transportation, customs, and team leadership in Colombia. Skilled in coordinating high-value shipments, optimizing processes, and providing exceptional customer service. Passionate about ensuring operational excellence and driving...
Supervised teams at TASKUS COLOMBIA, providing coaching, performance management, and leadership development.
Managed transportation and customs operations at BETTER LATIN AMERICA, coordinating with suppliers and customs agencies.
Handled customer communication and issue resolution during logistics and delivery processes at TASKUS COLOMBIA.
Ensured accurate documentation, reporting, and compliance for logistics operations and shipments.
TASKUS COLOMBIA
Set performance expectations, monitored progress, and provided feedback to ensure team success., Enhanced individual performance through coaching and improved productivity by optimizing work processes., Mentored junior staff for leadership development, resolved team conflicts, and fostered a...
TASKUS COLOMBIA
Customer Service Representative and Ground Specialist in logistics operations, responsible for coordinating all land transportation activities for customers across the USA., Expertise in managing both B2B and final consumer deliveries, ensuring seamless documentation and effective communication...
BETTER LATIN AMERICA
Management of inbound and outbound operations in a free trade zone (receipt of customs transit shipments, dispatch to the TAN, and re-exportation of goods)., Coordination and oversight of logistics service operations for corporate clients of the BETTER brand., Visit to international suppliers and...
Foreign trade Professional
High School Diploma
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Resolved operational issues, delays, and conflicts efficiently, maintaining service quality and customer satisfaction.
