Dedicated support specialist with proven skills in SaaS, cloud platforms, and data analytics, committed to delivering efficient solutions and improving customer experience.
Handled technical support requests using tools like Salesforce, JIRA, Zendesk, and Intercom.
Used Power BI, Excel, and SQL to analyze data, track support metrics, and generate reports.
Supported Microsoft O365, Azure Active Directory, and API integrations within cloud-based environments.
Implemented server related API and queries integrations to streamline workflows.
Lean Tech
Managed technical support for Android OS and SaaS platforms, resolving customer issues efficiently using MDM tools for remote settings management., Delivered structured solutions through ticketing systems, ensuring timely resolution and high customer satisfaction., Analyzed and processed user...
Bachelor’s Degree
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Installed, configured, and maintained Active Directory, DNS, DHCP, and server resources.
