Verónica

Experiencia demostrada en English.

Experiencia demostrada en Effective communication and listening skills.

Experiencia demostrada en Ability to work as a team member, as well as independently with minimal/none supervision.

Experiencia demostrada en Ability to multi-task and adapt to changes.

Experiencia demostrada en Creative and critical thinking.

General customer service in role versatility.. Run the cash registers, take orders, provide answers to the customers about menu items, prepare food items and deliver it. Suggestive selling. Handle a high volume of transactions. Assure products quality. Store and tools maintenance.

Banking customer service. Client's account management for Citybank and Citigold.. Take ownership of solving customer’s issues, complaints and inquiries. Upsell customers on additional products and services as possible.

Technical support by diagnosis and troubleshooting for client computing and peripheral devices, also in problems related to access and performance on Windows OS, Office 365, BTMX, Junos Pulse Secure, Active Directory, McAfee, Bitlocker, Network Browsers, Wifi, Lotus Notes, iGo, Fener among others; as a first call resolution or as an IT collaboration with local/global resolver groups. Account provisioning as part of the administrator team. Creation and management of incidents and service requests on Triole and Cherwell ticketing systems