Demonstrated experience with Customer service.
Demonstrated experience with Problem-solving.
OTD AMERICAS
Customer service by telephone, Response to requests and concerns of the clients, Attention to complaints and claims, Explanation of promotions and application of discounts, Cross sales
Foundever Colombia - United Health Care
Provide customer service by telephone with information of PCP and specialist IN and OUT the network, Response to requests and concerns of the clients regarding changes of plans or coverage, Solve billing questions and request reimbursement on behalf of the patient, Explanation of promotions and application of discounts when the customer meet the criteria, Appointment scheduling, explanation of extra charges and plan rates when the customer had a HMO or PPO Plan, Provide information such address and phone number of hospitals, clinics, pharmacies, gym and therapist in the area of the patient
Teleperformance Colombia
Customer service by telephone, Response to requests and concerns of the clients, Attention to complaints and claims, Explanation of promotions and application of discounts
Forensic Science and Criminal Investigation Technician
Bachelor of Mechatronics Engineering
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Colombian Solutions S.A.
Reception and manage e-mails, Appointment management and scheduling, Organization of digital and physical documents
Colombian Outsourcing Solutions
Customer service by telephone, Response to requests and concerns of the clients, Attention to complaints and claims, Cold calling for sales, Verification of service quality metrics
Teleperformance Colombia
Customer service by telephone, Response to requests and concerns of the clients, Attention to complaints and claims, Make sales at the customer's request
