This is my profileContact via CazVid
Rrivero
Customer Support Coordinator with 5+ years in education and logistics
Contact
Competencies
Handled client communication, support, and issue resolution across education and logistics sectors.
Managed dispatch, shipment tracking, provider negotiations, and compliance within transportation.
Supervised and trained teachers, designed course content, and monitored student performance.
Closed sales, negotiated rates, and managed client relationships in travel and education settings.
Maintained ongoing communication, translated broker communications, and supported diverse stakeholders.
Education
Languages
Summary
Experienced in managing client relationships, supervising educational programs, and coordinating logistics operations with bilingual proficiency.
Key Achievements
- Maintained communication with schools to understand goals and reduce churn at IBEC
- Supervised and coached teachers, and managed curriculum content at OPEN MIND LANGUAGE SCHOOL
- Optimized cargo logistics, negotiated rates, and managed transportation operations at US PRIDE INC.
Experience
Customer Support Coordinator- English department
Maintains strong, ongoing communication to understand the school’s goals and challenges, Works to keep schools satisfied so they renew their contracts and don’t leave (known as reducing churn), Spots opportunities to offer additional programs or upgrades that match the school’s needs, Shares school...
Academic Director
Responsible for ensuring the quality of education delivered to students, Monitored student performance, Supervised teacher performance, Conducted demonstration classes and closed sales, Provided necessary resources to teachers, Recruited teachers and full staff, Delivered coaching and training...
Logistics and Customer Service Operator
Negotiated cargo rates with brokers to optimize profitability, Managed dispatch operations for a fleet of 5 drivers, ensuring timely deliveries and route efficiency, Booked daily loads using DAT and Truckstop load boards, securing shipments in advance when possible, Coordinated driver appointments,...
Sales Agent – Travel Company
Connect with potential travelers to understand their preferences, budget, and travel goals, Recommend tailored itineraries and packages that suit individual or group needs, Close deals by presenting attractive travel options, negotiating terms, and handling objections, Process reservations for...