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Vanessa
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Competencies
Demonstrated experience with Customer Service & Client Support.
Demonstrated experience with Phone & Email Communication.
Demonstrated experience with Appointment Scheduling & Customer Follow-Up.
Demonstrated experience with Data Entry & Records Management.
Demonstrated experience with Payment Processing & Invoicing.
Education
Summary
Professional profile
Experience
Office Manager
Served as a primary point of contact for customers by phone, email, and in person regarding vehicle repairs and towing services.. Scheduled customer appointments, coordinated service schedules, and provided customers with repair and service updates.. Dispatched towing services and coordinated information between customers, drivers, technicians, and other service providers.. Prepared repair and towing estimates, created invoices, and processed customer payments, including payments taken over the phone.. Responded to customer questions and complaints, resolved service issues, and followed up with customers as needed.. Entered technician recommendations and service information accurately into automotive/service scheduling systems.. Prepared and maintained paperwork and records for impounded vehicles and other office activities.. Communicated with vendors, suppliers, and insurance companies; assisted with ordering parts and coordinating services.. Used QuickBooks and Microsoft Word for administrative, financial, documentation, and customer-support tasks.. Managed the business phone line, handled a high volume of incoming calls, and maintained organized customer records.. Trained and supervised employees, monitored completion of assigned tasks, and supported daily office operations.. Handled opening/closing responsibilities, deposits and banking tasks, and multiple administrative priorities while maintaining accuracy.
Store Manager
Oversaw daily retail operations and supervised cashier activities and employees.. Assisted customers with questions, purchases, and product needs while providing friendly, professional service.. Operated cash register, balanced cash drawers, and handled deposits and routine banking responsibilities.. Worked with vendors and suppliers to order products and maintain adequate inventory.. Monitored inventory, kept shelves stocked, and maintained accurate store records.. Helped train employees and maintained an organized, clean, and customer-friendly work environment.