This is my profileContact via CazVidVallery
Customer Service & Community Management Professional with Bilingual Skills
Contact
Competencies
Experienced in creating, editing, and managing social media content to boost brand visibility.
Skilled in resolving customer issues efficiently across various industries, including technology and telecommunications.
Fluent in English and French, with strong abilities in verbal and written communication.
Capable of diagnosing and resolving device issues, providing clear instructions to clients.
Education
Languages
Summary
Dedicated professional with experience in social media management, customer support, and sales across technology and telecom sectors. Fluent in English and French, with a strong ability to communicate effectively and resolve issues efficiently.
Key Achievements
- Managed social media content and brand image at YCC, enhancing online engagement
- Provided technical support and customer service for electronic devices at Quantica BPO
- Handled telecommunications sales and customer inquiries at HGS, increasing client satisfaction
Experience
Community Manager
In charge of the social media of the company, Editing advertisements, Taking photos of the products or the work environment
Bilingual Agent
Helped customers with their warranty in different devices from Vizio, Provided special instructions when their device was bugged, damaged or broken, Searched information related to any issue and sent that information through different contact channels to the customer
Bilingual Agent
Attended calls from different telecommunications companies in the USA, Responsible for selling cellphone services, Helped clients by answering questions and resolving any inconveniences with devices sold