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Customer Service Professional with 5+ years in Telecom & BPO sectors
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Competencies
Managed customer inquiries, complaints, and support via phone, email, and chat channels.
Provided clear, courteous, and effective communication to resolve customer issues.
Identified customer needs and provided appropriate solutions promptly.
Accurately recorded customer interactions and updated account information regularly.
Basic understanding of product knowledge, teamwork, and problem resolution to support customer retention.
Education
Languages
Summary
Experienced customer service professional with a demonstrated ability to handle high-volume inquiries and improve service procedures in telecom and BPO environments.
Key Achievements
- Processed and documented customer transactions efficiently at Telus and Foundever.
- Improved customer service procedures based on feedback, enhancing service quality.
- Handled high volume of inquiries through multiple channels, maintaining customer satisfaction.
Experience
Customer Service
Processed orders , forms , applications , and requests efficiently., Documented all customer interactions and transactions accurately for future reference., Improved customer service procedures , policies , and standards based on feedback., Handled customer complaints , providing appropriate solutions and follow -ups within time limits.
Customer service person
Resolved customer inquiries via phone , email , and live chat support., Scheduled appointments for customers as required by their needs or concerns., Managed high volume of inbound and outbound calls with emphasis on customer satisfaction., Updated customer accounts with accurate information after each interaction., Used web-based and proprietary knowledge bases to locate account and transaction information for customers and colleagues.