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Valentine
Customer Service Representative (Qualifier - Life Insurance)
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Competencies
Demonstrated experience with Customer Relationship Management.
Demonstrated experience with Customer interactions.
Demonstrated experience with Communication.
Demonstrated experience with Lead qualification.
Demonstrated experience with Troubleshooting.
Education
Summary
Customer Service Representative (Qualifier - Life Insurance) open to new opportunities
Experience
Customer Service Representative (Qualifier - Life Insurance)
Handled inbound and outbound call queues to evaluate and pre-qualify prospective clients for life insurance products.. Verified customer eligibility against specific campaign guidelines, gathered demographic data, and transferred qualified leads to licensed agents.. Maintained strict adherence to data privacy regulations while updating client profiles in the CRM system.
Customer Service Representative - T-Mobile (Telecom)
Managed over 60 customer interactions daily, resolving complex inquiries concerning account billing, plan changes, and technical network issues.. Reduced call escalations and repeat inquiries by delivering clear troubleshooting steps during initial customer contacts.
Customer Service Representative - AT&T (Telecom)
Assisted 50+ clients daily regarding service disruptions, account inquiries, and general network support.. Applied detailed product knowledge to identify upselling opportunities and recommend customized telecom packages.. Demonstrated high adaptability and professionalism in managing fast-paced call volumes while maintaining service quality standards.
ICT Industrial Intern
Provided direct IT end-user support, system monitoring, and network hardware maintenance in a modern healthcare environment.. Ensured data accuracy and operational integrity across hospital digital infrastructure.
ICT Industrial Intern
Supported everyday campus IT operations, assisting faculty and students with software troubleshooting and network access.