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Customer Service & Education Professional with 8+ years of diverse experience
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Competencies
Provided high-quality customer service through phone, in-person, and digital channels, managing inquiries and reservations.
Taught English to diverse learners, planned activities, tracked progress, and contributed to publicity efforts.
Handled guest check-ins/outs, reservations, billing, and client inquiries ensuring smooth operations.
Supervised young children, organized age-appropriate activities, and maintained a safe learning environment.
Managed case records and documented customer interactions accurately in internal systems.
Education
Languages
Summary
Dedicated professional experienced in customer service, client management, and teaching. Skilled at providing high-quality support and fostering positive learning environments across hospitality, tech, and education sectors.
Key Achievements
- Managed guest interactions efficiently at Kalahari Resorts, handling check-ins, check-outs, and reservations in a high-volume environment.
- Provided multi-channel customer support at Accedo, documenting interactions and resolving inquiries promptly.
- Taught English to students across various age groups, tracking progress and participating in content creation to enhance lessons.
Experience
Front Desk Agent and Customer Service Representative
Providing high-quality customer support through phone calls and in-person interactions in a fast-paced environment, Managing guest check-ins and check-outs, reservations, and billing inquiries, Handling high volumes of guests while maintaining efficiency and professionalism
Agent
Customer support through calls and digital channels, Handling client inquiries and providing information, Managing cases and documenting interactions in internal systems
English coach
Teaching English to students of different ages and proficiency levels, Managing schedules, Tracking progress and providing continuous feedback, Participating in publicity content creation
Summer Camp Preschool Teacher
Teaching and supervising children between two and four years old, Planning age-appropriate activities, Supporting early learning through structured routines, Supervising and ensuring a safe, organized, and positive environment