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Customer Support & Bilingual Coach with 5+ years of language training
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Competencies
Provided bilingual customer service supporting English and Spanish-speaking clients.
Developed and delivered training programs to improve language proficiency and product knowledge.
Created personalized lesson plans and learning strategies to facilitate language acquisition.
Led workshops and coaching sessions to support employee development and adaptation.
Proficient with Salesforce, Microsoft Office Suite, Canva, Adobe Illustrator, and Google Apps for training and communication.
Education
Languages
Summary
Experienced in delivering bilingual customer service and developing training programs that enhance language and product skills.
Key Achievements
- Promoted from Bilingual Agent to Coach at Teleperformance, developing training strategies.
- Designed innovative learning tools for language skill enhancement in English and Spanish.
- Delivered customer support achieving high satisfaction rates and effective onboarding for new hires.
Experience
Bilingual Agent & Coach
Delivered exceptional bilingual customer support to English and Spanish-speaking clients, consistently achieving high satisfaction rates., Promoted to Coaching Role, supporting the onboarding and training of new employees by developing customized learning strategies to strengthen their language skills and product knowledge., Designed and implemented innovative learning tools and strategies to improve employee performance and proficiency in English and Spanish., Facilitated workshops and one-on-one coaching sessions, ensuring new hires adapted effectively to company processes and maintained quality standards., Contributed to a collaborative environment by fostering communication between teams and identifying areas for continuous improvement.
Private English Teacher
Design personalized lesson plans for English learners, catering to diverse proficiency levels., Utilize technology to enhance learning outcomes and improve language retention.