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Academic and Customer Service Professional with 5+ years in Education and Finance
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Competencies
Utilized fluency in Spanish and English to facilitate customer service and academic communication.
Coordinated academic events and supported academic processes to ensure smooth operations.
Conducted literature reviews, data analysis, and survey assessments for research projects.
Performed analysis of research data to support academic studies and publications.
Supported audiovisual editing and production tasks, providing technical feedback and support.
Education
Languages
Summary
Experienced in academic administration, bilingual customer service, and research assistance with strong project management and communication skills.
Key Achievements
- Managed bilingual communication for over 200 customers daily at Capital One, ensuring service quality and compliance.
- Provided logistical and academic support for international conferences and research projects at LASA and Javeriana University.
- Supported academic research and data analysis in youth studies, contributing to qualitative and quantitative research efforts.
Experience
Academic Administrative Assistant
Organization, registration, and updating of academic information in institutional databases., Preparation of presentations and support materials for students.
Bilingual Customer Service Agent – Bilingual Collections Campaign
Managed English-language communication for 70–100 daily customers holding credit cards., Handled objections and followed collections policies and procedures., Met service performance KPIs and quality standards.
Research Assistant
Literature review and academic writing support for youth studies research projects, Qualitative and quantitative analysis of data and surveys.
Academic Coordination Assistant
Logistical support for conferences, panels, and roundtables., Activity facilitation and general coordination support., Assistance to national and international speakers.
Teaching Assistant – Audiovisual Production
Student support in audiovisual editing processes., Technical feedback and follow-up on academic deliverables., Teaching support in academic processes.
Bilingual Customer Service Agent – Bilingual Checking and Savings Accounts Campaign
Provided English-language support to 100–200 daily customers with debit cards and bank accounts., Managed inquiries, requests, and claims in accordance with internal policies and procedures., Logged and tracked requests in internal systems, ensuring data accuracy and confidentiality.