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IT Support Specialist with 2+ years in Financial and Entertainment sectors
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Competencies
Provided end-user support, incident resolution, and troubleshooting across various environments.
Managed TCP/IP networks, cable wiring, and network troubleshooting for reliable connectivity.
Handled user account administration in M365, Active Directory, and Okta.
Used Sophos and Vicarius for alert review and policy compliance monitoring.
Performed computer diagnostics, component replacement, and basic troubleshooting.
Education
Languages
Summary
Dedicated IT support specialist with hands-on experience in technical troubleshooting, user account administration, and security solutions. Proven ability to resolve incidents efficiently, maintain network integrity, and support hardware maintenance. Skilled in Microsoft tools, Active Directory,...
Key Achievements
- Provided technical support to financial users, resolving incidents and assisting remotely and on-site.
- Administered user accounts across Microsoft 365, Active Directory, and Okta, ensuring secure access management.
- Supported maintenance and basic diagnostics of computers for entertainment venue operations.
Experience
Práctica Profesional
Soporte técnico a usuarios finales, resolución de incidencias, asistencia remota y presencial., Administración de usuarios en Microsoft 365, Active Directory y Okta., Uso de Sophos y Vicarius para revisión de alertas y cumplimiento de políticas., Documentación de casos y apoyo general al...
Pasantía
Mantenimiento de computadoras y diagnóstico básico., Reemplazo de componentes y soporte a usuarios.