Experienced in banking and sales environments with a focus on client support and product recommendations.
Provided support and solutions to clients across banking and telecommunications sectors.
Advised customers on relevant products and services to enhance sales and customer satisfaction.
Addressed customer inquiries and tailored solutions to meet individual needs.
Effectively communicated product information and customer solutions across roles.
Scotiabank GBS
Resolved inquiries related to financial products such as accounts, loans, credit cards, and digital banking., Identified cross-selling opportunities, recommending tailored solutions to client needs.
Webhelp
Supported sales operations by advising customers on suitable energy products and services.
Scotiabank GBS Colombia
Delivered customer support and proactively promoted Scotiabank’s financial services to meet client needs and sales targets.
Sitel Colombia
Built rapport with clients and drove sales by presenting customized Cox service options.
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