Valentina

Experiencia demostrada en Salesforce.

Experiencia demostrada en Calendly.

Experiencia demostrada en Google Workspace.

Experiencia demostrada en Microsoft Office (Excel, Word, Outlook, PowerPoint).

Experiencia demostrada en Google Sheets.

Lead, coach, and mentor a team of approximately 20 Patient Access Specialists in a healthcare RCM operation, ensuring productivity, quality, turnaround time, and client satisfaction targets are consistently met.. Monitor and analyze operational KPIs — productivity, quality scores, attendance, TAT, and CSAT — and design performance improvement plans based on operational data and individual performance.. Prepare operational reports and maintain performance dashboards that provide leadership and the client with visibility into team performance and workflow health.. Serve as operational liaison between the client, external stakeholders, and internal teams, aligning day-to-day execution with client expectations and service levels.. Manage escalations, operational risks, and workflow challenges while protecting service level commitments.. Conduct one-on-one coaching sessions, feedback meetings, and formal performance reviews.. Support recruitment, onboarding, and ramp-up of new team members to reduce time to proficiency.

Processed medical prior authorizations in compliance with U.S. insurance payer requirements.. Coordinated authorization workflows with providers, insurance companies, and internal departments to expedite approvals and reduce delays in patient care.. Reviewed insurance documentation with high attention to detail and strict confidentiality in a HIPAA-regulated environment.

Delivered bilingual voice and digital support for U.S. customers, resolving account, payment, and security inquiries.. Met performance targets for quality, productivity, and customer satisfaction while accurately documenting interactions in CRM.

Coordinated end-to-end product development with suppliers and manufacturing teams, managing specifications, deadlines, and production requirements.. Supervised quality control throughout production, reviewing samples, materials, and finishing details against design specifications before final approval.. Created marketing materials, product photography, and visual assets for social media and digital campaigns.