Unercio - Marketing Specialist with 5 years of digital marketing expertise

Designs and executes digital marketing campaigns across various platforms, including social media and email marketing.

Implements SEO best practices to improve organic search rankings and website visibility.

Supervises and mentors marketing team members to achieve project goals and professional growth.

Develops engaging content for blogs, social media, and campaigns aligned with brand voice.

Handled and resolved customer inquiries and complaints in a professional and efficient manner., Managed customer retention by offering personalized solutions to improve satisfaction and loyalty., Maintained a customer-focused approach to ensure a positive experience throughout all interactions.

Developed and implemented effective strategies to reduce customer churn and improve retention rates., Identified cross-selling and upselling opportunities during interactions with existing clients., Contributed to team sales targets by maximizing customer value and promoting tailored service offerings.