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Ulrich
Customer Service Specialist with Tech Savvy and Team Focus in Support Roles
Video resume
Customer service application
Video to get to know me
Contact
Tegucigalpa, Francisco Morazán Department, Honduras
Available on CazVid
Competencies
Customer ServiceIntermediate
Handled various customer interactions via phone, chat, and email, ensuring effective support.
Technical SkillsIntermediate
Utilized Microsoft Office tools and demonstrated tech savviness in support roles.
TeamworkAdvanced
Collaborated effectively with team members to achieve shared objectives and maintain a positive work environment.
CommunicationIntermediate
Expressed accessibility and enthusiasm in interactions, contributing to customer satisfaction.
EmpathyAdvanced
Applied empathic skills to better understand and support customer needs.
Education
High School
Daniel Christian School
2010
Marketing course for entry level
INFOP
Completed 2017
Google Nest
Completed 2018
Teacher virtual assistant
ACER, TOEFL and Miami Dade college
OCLINICALS
Completed 2024
Languages
SpanishNative
EnglishC2 TOEFL
Summary
Dedicated support professional with experience across customer service channels, emphasizing teamwork, empathy, and tech efficiency. Proven ability to adapt and learn quickly in technical environments.
Key Achievements
- Provided customer support across multiple channels including phone, chat, and email
- Demonstrated team collaboration and accessibility to work towards common goals
- Completed an internship as a Clinical Laboratory Technician, gaining technical skills and discipline
Experience
Gaming Support tech tier 1
Epic Games
2022 - 2023
Proctor Tier 4
Proctor U
2020 - 2022
Tier 2 specialist
Intouch 24/7
2017 - 2018
Intern in Clinical Laboratory Technician
UCENM
2017
Skills
Customer ServiceTechnical SkillsTeamworkCommunicationEmpathy
Published on CazVid - Jul 3, 2025