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Representante de Servicio al Cliente Bilingüe
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Competencies
Applied JavaScript extensively in developing interactive web features and client-side logic.
Utilized React framework to build modular, reusable components for web applications.
Developed backend APIs and server-side scripts using Node.js for scalable services.
Designed and optimized database schemas and queries to support application data needs.
Participated in sprint planning, daily stand-ups, and retrospectives to facilitate project progress.
Education
Summary
Seasoned developer specializing in creating scalable web applications with comprehensive front-end and back-end expertise.
Key Achievements
- Led development of a scalable web application that improved client onboarding efficiency
- Contributed to cross-functional teams, enhancing code quality and deployment processes
- Progressed from Junior Developer to Senior Developer, diversifying technical skill set
Experience
Customer Service Representative | Bilingual Agent
Delivered technical support and account/billing assistance to clients in Colombia, Ecuador, Peru, and Chile., Specialized in configuring, repairing, and installing satellite internet services for individual and enterprise clients.
Enterprise Customer Service Representative | Bilingual Agent
Promoted to the Enterprise Help Desk, where I provided dedicated support to enterprise-level clients, assisting them with network management and implementing efficient solutions for connectivity and infrastructure optimization., Contacted clients via email and phone to resolve system issues and ensure uninterrupted service, building strong relationships with VIP customers.
Freelance travel advisor
Assisting customers in planning their vacations.
Freelance Spanish Language Specialist
Working close with AI developers to improve language learning machines models responses.