Experienced in customer support, social media management, and administrative functions across diverse sectors, specializing in technical troubleshooting and client engagement.
Handled customer queries, support, and quality assurance across multiple roles in the tech and service industries.
Created content and managed social media platforms at IPEGUE/Profitness GYM to engage community audiences.
Provided troubleshooting, chat support, and solutions for products like Google Fiber and Microsoft Xbox.
Performed data entry, policy processing, and document management in administrative- and insurance-related roles.
IPEGUE/ Profitness GYM
Content creator, Social media manager
Cellphone store
Sales, Business management and administration
Ibex Nicaragua
Amazon CSA, Quality analyst, Google Fiber Chat tech support
Concentrix Nicaragua
Microsoft Xbox chat tech support
Agency VA
Back-office position specialized in commercial lines, Filling Acord application for different requests, Certificates or evidence of insurance, Policy applications for renewals or new quotes, Quotes for personal lines policies (Homeowners, Personal Auto, Flood)
Design and communication
Utilized CRM systems such as Nowcerts, Ezlynx, Hawksoft, and QQ Catalyst to manage customer information and records.