This is my profileContact via CazVidTsholofelo
Customer Service Specialist at Vodacom
Contact
Johannesburg, Gauteng, South Africa
Available on CazVid
Competencies
Customer ServiceAdvanced
Skilled in resolving customer inquiries and issues to ensure a positive experience.
CommunicationAdvanced
Excellent verbal and written communication skills for effective customer interactions.
Conflict ResolutionIntermediate
Capable of managing and resolving conflicts to maintain customer satisfaction.
Time ManagementAdvanced
Efficiently manages multiple tasks and high call volumes in a dynamic environment.
Education
Ground staff
South African Airways
Completed 2019
Languages
EnglishNative
Summary
Dedicated call center agent with proven skills in customer assistance, conflict resolution, and communication. Adept at handling technical issues and ensuring customer satisfaction in fast-paced settings.
Key Achievements
- Resolved customer issues related to SIM swaps, network problems, and USSD codes, enhancing customer satisfaction.
- Demonstrated strong communication and conflict resolution skills in a fast-paced call center environment.
- Utilized time management and adaptability to handle high call volumes effectively.
Experience
Call Centre Agent
Vodacom merchants
2022 - 2023
I was assisting customers with sim swap, network problem and USSD code etc
Skills
Customer ServiceCommunicationConflict ResolutionTime Management
Published on CazVid - Jun 2, 2026