True - Asistente De Gerencia De Recursos Humanos

Experiencia demostrada en Employee Relations.

Experiencia demostrada en Stakeholder Management.

Experiencia demostrada en Case Management.

Experiencia demostrada en Talent Support & Employee Experience.

Experiencia demostrada en Process Improvement.

Experience in aiding the employees through case management model and chats.. Working in special datamining to find root causes which were causing the cases to be delayed.. Involved performing weekly breakdown for management.. Reach out to associates which required assistance improving their response times.

Participated in designing, documenting, and implementing operational processes that improved efficiency and scalability.. Managed employee cases requiring detailed analysis, judgment, and stakeholder coordination.

Handled escalated employee cases requiring urgent intervention and resolution.. Collaborated with multiple teams to ensure positive employee outcomes and improve service delivery.

Managed complex customer investigations and high-priority escalations.. Demonstrated strong decision-making, analytical thinking, and customer advocacy skills.. Consistently met operational performance goals, quality standards, and customer experience metrics.. Communicated effectively with customers while resolving sensitive account and fraud-related situations.