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Customer Service & Administrative Professional with 20+ years of experience
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Competencies
Proficient in managing customer interactions, resolving issues, and ensuring high satisfaction levels.
Effective in verbal and written communication, handling inquiries and complaints professionally.
Experienced in ticketing, cash reconciliation, and daily banking procedures.
Competent in various computer applications supporting customer service and administrative tasks.
Education
Languages
Summary
Dedicated professional with over 20 years in customer service, ticketing, and administrative roles. Skilled in communication, problem-solving, and managing customer relationships in diverse environments.
Key Achievements
- Resolved customer complaints efficiently, enhancing satisfaction at Capita SA
- Managed ticket sales and customer inquiries seamlessly for a decade at Prasa Western Cape
- Established strong customer rapport, contributing to repeat business in retail at Edcon Group
Experience
Customer Services Representative
Answering call, inbound and outbound. Answering emails. Assisting customers with phone contacts. Assisting with complaints. Troubleshooting returned devices
Admin Official (Ticket Sales)
Issuing tickets to customer. Answering telephone calls from customers. Assisting customers with complaints and queries, walk-ins and telephonically. Answering emails. Performing daily banking procedures. Counting money generated from shift and close Reservation System. Fill on required documentation
Retail Associate
Welcoming and engaging with customers as they enter the store. Assisting customers needs and suggesting solutions to their problems. Working with cash register and processing payments. Setting and attaining sales and goals. Informing customers about sales and promotions. Assisting with stock taking