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Customer Service & Sales Specialist with 3+ years of diverse experience
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Competencies
Provided guest and client services in restaurant, hotel, and sales environments, ensuring needs were met efficiently.
Managed sales teams, supervised operations, and analyzed sales data to support business objectives.
Conducted street surveys to gather demographic and characterisation data for government projects.
Proficient in Microsoft Word, Excel, PowerPoint, and Photoshop for documentation, presentations, and data analysis.
Assisted in hotel operations including laundry, housekeeping, and guest amenities, supporting daily hotel functions.
Education
Languages
Summary
Multifaceted experience in customer service, sales supervision, and hospitality support with a focus on team management and client interaction.
Key Achievements
- Supervised and trained sales team at Diamond Company, improving team performance.
- Conducted street surveys for the government, gathering characterisation data in real-world settings.
- Supported hotel operations across multiple departments at Hotel Best Wester, including laundry, housekeeping, and guest services.
Experience
MESERO
Preparar las mesas, Recibir a los invitados, Servir alimentos y bebidas, Mantener el área limpia y ordenada, Atender las solicitudes de los asistentes, Coordinar con el equipo de cocina y otros colaboradores
ENCUESTADOR
Realización de encuestas de caracterización en calle a transeúntes
AUXILIAR DE HOTELERÍA
Brindar apoyo en lavandería, Ayuda en ama de llaves de habitaciones, Apoyo en requerimientos, Entrega amenites, Cargo de lencero
ASESOR DE VENTAS
Supervisar el grupo de vendedores, Formación del personal, Gestión y elaboración de informes sobre el desempeño, Registro y análisis de las operaciones de venta, Gestionar servicio al cliente, Promocionar los productos de la empresa