tony - Customer Success Manager

Demonstrated experience with SAP PI 7.31.

Demonstrated experience with SAP RFCs.

Demonstrated experience with JCOs.

Demonstrated experience with SAP Workflow.

Demonstrated experience with Web Services.

Managed customer success and support outcomes for a large, high visibility enterprise customer, driving proactive engagement, service health, and building trust.. Manage customer success and service health. Proactively identify risks, trends, and improvement opportunities. Lead escalations and executive communications during critical incidents. Ensure alignment between support delivery and customer business objective. Provide help on escalation process pre and post go Live. Working with companies such as Cargill, Tmobile, Warnes Bros

As a CSAM we act as a strategic orchestrator, managing the delivery and follow up of proactively in the service plan, communicate the realized value of delivered services through comprehensive Service Reviews with clients, ensuring alignment with their business objectives.. Build and maintain strong long term relationship with clients, acting as a trusted advisor. Manage a portfolio of more than 10 companies. Track satisfaction levels, and address any concerns to optimize their experience.. Led project management initiatives, aligning business goals with technical solutions to drive customer success.. Responsible for providing strategic guidance to my clients on how to maximize the value of our products and services to achieve their business goals.. Cross working closely with internal teams, including sales, marketing, and product development, to optimize services delivery and customer satisfaction.. Identify new opportunities to grow your client accounts, such as upselling additional products or services to drive client account growth.

Responsible for providing support to SAP Hana Accounts, responsible of the configurations and maintenance of this servers. Coordinate changes and system maintenance window, talking with the customer and the Delivery Project Executive. Make system Copy from Production environment into Quality

More than 6 years of experience in SAP and 4 years Being part Cloud SAP Basis team, as a Team Lead on this department, I am responsible with my team of providing support for more than 300 different customers, where needs to resolve daily issues and constantly seeking for improvements in order to increase stability and functionality of SAP systems.. SAP system administration of IBM servers, troubleshoot on OS Systems DB such as: AIX, Linux, Windows, Red Hat, Sybase, Oracle, DB2, SQL, HANA

Working directly onsite with customer Procter and Gamble, leading a project.. Main role is to handle and perform tasks where testing goes through different stages of the projects such as SIT and UAT, working with the developers and the Project manager, perform transports to different environments using SAP transactions.

Provide support in request fulfillment and incident management for SAP Process Integration 7.31 (SAP PI7.31) and SAP Communication technologies (RFCs, JCOs, SAP Mail, Workflow, ALE and Web Services) in infrastructure, development, connectivity and best practices.

Troubleshoot and diagnose internet and non-internet data networks, set up and provide maintenance to POS systems, Lotus Note Server, IP Phones and accounts creating with active directory.. Chosen to go to Barcelona, Spain for a new project as the project Team Leader.. Participating in a war room with more than 40 people.