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Customer Service & Sales Specialist with 4+ years of client-focused experience
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Competencies
Handled inbound and email-based customer inquiries across multiple platforms, ensuring satisfaction and issue resolution.
Generated leads, scheduled appointments, and participated in sales meetings, contributing to team revenue targets.
Provided clear and professional communication in customer interactions and team collaborations.
Maintained detailed CRM records and managed inventory, supporting operational efficiency.
Resolved customer service issues across multiple platforms, ensuring first-contact resolution and customer retention.
Education
Languages
Summary
Experienced in client support, sales, and lead generation across various industries. Skilled at building relationships, resolving issues efficiently, and contributing to team goals.
Key Achievements
- Consistently achieved monthly sales goals exceeding $7,000 USD at Vivint, demonstrating effective sales and customer retention strategies.
- Generated and qualified leads, scheduled appointments, and maintained CRM records at Symbio Energy, supporting overall sales team efficiency.
- Provided high-quality customer support for Walmart, Stripe, and Vivint, handling diverse inquiries and issues in high-volume environments.
Experience
Appointment Setter
Generated and qualified leads for a top-performing sales representative., Scheduled high-quality sales appointments with qualified prospects., Maintained CRM records and collaborated with sales teams.
Customer Service Representative
Provided high-quality customer support for Walmart customers through inbound phone calls, assisting with order issues, refunds, account inquiries, and general support in a high-volume environment., Delivered email-based customer support for Stripe, handling billing inquiries, account issues,...
Customer Service & Sales Representative
Achieved monthly sales goals exceeding $7,000 USD., Handled customer inquiries, retention, and upselling.
Sales Representative
Provide excellent customer service by offering professional assistance., Resolve problems and respond to customer inquiries in a friendly manner., Inventory management., Participation in sales meetings and company updates.